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Account Director
2 months ago
We're a dynamic and innovative photography company that empowers individuals to embrace their authentic selves through transformative photoshoot experiences.
Job Title: Account Director - Client Experience SpecialistWe're seeking a highly skilled and empathetic Account Director to join our team. As a Client Experience Specialist, you'll be responsible for cultivating and managing loyal client relationships, providing exceptional customer service, and ensuring seamless operations.
Key Responsibilities:- Cultivate and Manage Client Relationships: Develop and maintain strong relationships with clients through effective communication, issue resolution, and personalized service.
- Provide Exceptional Customer Service: Respond to client inquiries, resolve issues, and provide solutions that meet their needs.
- Coordinate Operations: Work with internal teams to ensure efficient production, editing, manufacturing, and delivery of client orders.
- Ensure Compliance: Maintain adherence to studio policies, brand guidelines, and industry standards.
- Experience: Minimum 1 year of professional experience in guest services, hospitality, or customer success.
- Skills: Strong communication, problem-solving, and organizational skills. Proficiency in technology and communication applications.
- Qualities: Empathetic, solution-driven, and highly organized with excellent time management skills.
- Competitive Salary: $23.00/hour with bonus structures tied to achieving targets.
- Group Benefits Package: Comprehensive health, life, and dental insurance.
- Accrual Vacation: Generous paid time off.
- Professional Growth Opportunities: Opportunities for growth and knowledge within creative industries.
We celebrate diversity and believe in equal opportunities for all qualified applicants. If you're a motivated and detail-oriented individual who thrives in a dynamic environment, we encourage you to apply.
