Food and Beverage Service Representative
4 days ago
The ideal candidate will have a strong passion for delivering exceptional customer experiences. As a Food and Beverage Service Representative at IHOP Fallsview, you will play a key role in ensuring that every guest leaves feeling satisfied and eager to return.
Job OverviewThis is a permanent position with a salary range of $40,000 - $55,000 per year, depending on experience. The successful candidate will work 40 hours per week and will be required to work under pressure in a fast-paced environment. Standing for extended periods is also a requirement of this role.
Responsibilities- Address customer complaints or concerns in a professional and courteous manner
- Prepare and serve specialty food to customers' tables, including presenting menus and making recommendations
- Presentation bills to customers and accepting payment in cash, credit or debit cards, travellers cheques or room billings
- Describe menu items, including daily specials, to customers and advise on menu selections
- Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
- Serve food and beverages to customers in a timely and efficient manner
- Take orders and relay them to the kitchen and bar staff
- Assist clients/guests with special needs, such as providing additional support or accommodations
- Provide exceptional customer service, including responding to customer feedback and concerns
- Education: Secondary (high) school graduation certificate
- Experience: 1 year to less than 2 years of experience in a similar role
- Physical Capabilities: Ability to stand for extended periods and work in a fast-paced environment
This role offers a competitive salary, opportunities for career advancement, and a dynamic work environment. If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply.
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