Food and Beverage Service Representative

4 days ago


Niagara Falls, Ontario, Canada IHOP Fallsview Full time

The ideal candidate will have a strong passion for delivering exceptional customer experiences. As a Food and Beverage Service Representative at IHOP Fallsview, you will play a key role in ensuring that every guest leaves feeling satisfied and eager to return.

Job Overview

This is a permanent position with a salary range of $40,000 - $55,000 per year, depending on experience. The successful candidate will work 40 hours per week and will be required to work under pressure in a fast-paced environment. Standing for extended periods is also a requirement of this role.

Responsibilities
  • Address customer complaints or concerns in a professional and courteous manner
  • Prepare and serve specialty food to customers' tables, including presenting menus and making recommendations
  • Presentation bills to customers and accepting payment in cash, credit or debit cards, travellers cheques or room billings
  • Describe menu items, including daily specials, to customers and advise on menu selections
  • Greet patrons, present menus, make recommendations and answer questions regarding food and beverages
  • Serve food and beverages to customers in a timely and efficient manner
  • Take orders and relay them to the kitchen and bar staff
  • Assist clients/guests with special needs, such as providing additional support or accommodations
  • Provide exceptional customer service, including responding to customer feedback and concerns
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of experience in a similar role
  • Physical Capabilities: Ability to stand for extended periods and work in a fast-paced environment
Benefits

This role offers a competitive salary, opportunities for career advancement, and a dynamic work environment. If you are passionate about delivering exceptional customer experiences and working in a fast-paced environment, we encourage you to apply.



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