Customer Support Specialist

2 days ago

BasSaintLaurent, Canada HITACHI ENERGY CANADA INC. Full time

About the Role

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at HITACHI ENERGY CANADA INC. As a key member of our Front End Sales team, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities

  • Work closely with Account Managers, Regional Industry Sales Manager, sales agents, and Business Units (BU) technical sales teams to provide a single interface to the customer.
  • As an integral member of the Front End Sales (FES) team, promote and help sell our products and services to help achieve the FES Regional and Channel objectives.
  • Responsible for RFQs and bid coordination with the BUs for efficient and timely submittal of bids.
  • Handle and respond (in writing and by phone) to customer inquiries on a day-to-day basis, for requests for information, literature, quotations, order follow-ups, etc.
  • Responsible for filtering and escalating leads with high potential to the Regional Sales Director, while acting as a single point of contact to the customers.
  • Build and maintain strong relationships with customers and the Business Units.
  • Identify and help create new tools and processes to better support customers.
  • Support and use group tools and processes for market feedback, including pricing levels and competitor activities.
  • Proactively manage customer satisfaction and dissatisfaction (CCRP).

Requirements

  • 5 years of customer-facing experience.
  • Electrical Industry experience would be an asset.
  • Sales experience would be an asset.
  • Engineering Degree or equivalent would be an asset.
  • Ability to work in a cross-functional team environment, which includes the customer and our production and Service units.
  • Excellent oral and written communication skills (Mandatory in both French and English).
  • Ability to work independently and to tight deadlines.
  • Ability to handle multiple tasks simultaneously.
  • Customer orientation and strong relationship-building skills.
  • Knowledge of the Sales Force CRM tool would be an asset.

What We Offer

We offer a dynamic and challenging work environment, competitive compensation and benefits package, and opportunities for professional growth and development.

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