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IT Support Specialist

2 months ago


BasSaintLaurent, Canada DELAN - IT Head Hunters Full time
Job Summary

We are seeking a highly skilled IT Technician to join our team at DELAN - IT Head Hunters. As an IT Technician, you will be responsible for providing technical support to our employees across Canada.

Key Responsibilities
  • Technical Support: Provide level 2 technical support to employees, resolving issues and documenting tickets in ServiceNow software.
  • Hardware and Software Installation: Install and configure new workstations and mobile devices, ensuring they meet the company's technical requirements.
  • Customer Service: Deliver impeccable customer service to employees at all hierarchical levels, ensuring their technical issues are resolved promptly and professionally.
  • Inventory Management: Maintain accurate and up-to-date IT inventory records.
  • User Access Management: Participate in user access management, ensuring employees have the necessary access to company systems and resources.
Requirements
  • Experience: 2+ years of experience as an IT Technician, with a strong background in level 2 technical support.
  • Technical Skills: Proficient in Windows and Microsoft 365 environment, with knowledge of Azure assets.
  • Education: DEC in computer science or equivalent.
  • Language: Bilingualism required (French and English).