Customer Support Specialist

3 months ago

SaintLaurent, Canada Acceo Solutions Full time

Customer Support Specialist

** Voir description en français plus bas**

Our business unit is based in Montreal and we offer either a fully remote or hybrid remote/onsite work opportunity.

How You'll Succeed
- Client Engagement - Help clients manage their products. Focus on each client experience and make every interaction meaningful.
- Problem Solving -Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues and know when to lean on others when needed.
- Leveraging Technology -Become a technology expert.

Who You Are
- You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.
- You’re driven to succeed. You are motivated by accomplishing your goals and delivering your best to make an impact.
- You’re passionate about people. You build trust through respect and authenticity.
- You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
- You engage with your heart and mind. You care about people and understand different perspectives. You listen and learn from the experiences of others
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork and accountability.

Job Tasks
- Assess, analyze, troubleshoot customer issues providing resolution to problems.
- Understand customer's operations and have the ability to diagnose problems (configuration or issues).
- Support mostly software and sometimes hardware cases.
- Creation/Customization of reports and SQL data queries.
- Help on rotational on-call shift with the rest of the customer support team every other week, on weeknights or weekends.

Skills needed
- Experience and knowledge of SQL databases (Postgres, MSSQL & Oracle) is required.
- Knowledge of Java is an asset.
- Knowledge of html is an asset.
- Networking background is an asset.
- Must be bilingual (FR/EN) as we have customers in Quebec, Canada, USA and Rest of the world.

About us

Gtechna is a business unit of Harris Computer Systems. At Harris, we are a

Values Driven Organization

which offers our people the opportunity to learn and have fun, while empowering them to make a difference, grow professionally, and directly contribute to the success our developing culture and organizational growth

What we offer?
- Company Matching RRSP program.
- Comprehensive benefits package (medical, dental, vision, life, short and long-term disability, AD&D).
- Lifestyle rewards perk of $325 annually.
- Opportunity to fulfill your professional goals as well as achieve your personal goals and dreams.
- And more
- Spécialiste en support client

Description de l'emploi

En tant que spécialiste en support technique, vous vous spécialiserez dans l'assistance aux clients en diagnostiquant et en résolvant les problèmes en utilisant votre expertise en produits et services. Vous communiquerez avec les clients par le biais d'appels ou de courriels. Vous devrez identifier les besoins du client, répondre aux demandes de renseignements, donner des conseils techniques, résoudre les problèmes et assurer l'efficacité et la satisfaction du client. En tant que conseiller en support technique, vous serez amené à travailler avec plusieurs départements pour optimiser les opérations de support client.

Notre unité commerciale est basée à Montréal et nous offrons une opportunité de travail entièrement à distance ou hybride à distance/sur place.

Comment vous réussirez
- Engagement client - Aider les clients à gérer leurs produits. Concentrez-vous sur chaque expérience client et donnez du sens à chaque interaction.
- Résolution de problèmes -Écoutez, posez des questions et mettez-vous à la place du client. Agir comme un propriétaire en prenant la responsabilité des problèmes des clients et en sachant quand s'appuyer sur les autres en cas de besoin.
- Tirer parti de la technologie -Devenir un expert en technologie.

Votre profil
- Vous accordez la priorité à nos clients. Vous vous engagez avec détermination pour trouver les bonnes solutions. Vous faites un effort supplémentaire parce que c'est la bonne chose à faire.
- Vous êtes motivé à réussir. Vous êtes motivé à atteindre vos objectifs et à faire de votre mieux pour avoir un impact.
- Vous êtes passionné par les gens. Vous bâtissez la confiance par le respect et l'authenticité.
- Vous aimez apprendre. Vous êtes passionné par le développement de vos connaissances et vous savez qu'il n'y a pas de limite à ce que vous pouvez accomplir.
- Vous vous engagez avec votre cœur et votre esprit. Vous vous souciez des gens et comprenez différentes perspectives. Vous écoutez et apprenez des expériences des autres
- Les valeurs comptent pour vous. Vous vous mettez au travail et vous vivez nos valeurs - confiance, travail d'équipe et responsabilité.

Tâches
- Évaluer, analys

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