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Customer Support Specialist
2 months ago
About the Role:
HITACHI ENERGY CANADA INC. is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our Front End Sales team, you will play a critical role in promoting and selling our products and services to customers.
Key Responsibilities:
- Work closely with Account Managers, Regional Industry Sales Manager, sales agents, and Business Units (BU) technical sales teams to provide a single interface to customers.
- As an integral member of the Front End Sales team, promote and help sell our products and services to achieve the FES Regional and Channel objectives.
- Responsible for RFQs and bid coordination with the BUs for efficient and timely submittal of bids.
- Handle and respond to customer inquiries on a day-to-day basis, for requests for information, literature, quotations, order follow-ups, etc.
- Responsible for filtering and escalating leads with high potential to the Regional Sales Director, while acting as a single point of contact to customers.
- Build and maintain strong relationships with customers and the Business Units.
- Identify and help create new tools and processes to better support customers.
- Support and use group tools and processes for market feedback, including pricing levels and competitor activities.
- Proactively manage customer satisfaction and dissatisfaction (CCRP).
- Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Qualifications:
- 5 years of customer-facing experience.
- Electrical Industry experience would be an asset.
- Sales experience would be an asset.
- Engineering Degree or equivalent would be an asset.
- Ability to work in a cross-functional team environment, which includes the customer and our production and Service units.
- Excellent oral and written communication skills (Mandatory in both French and English).
- Ability to work independently and to tight deadlines.
- Ability to handle multiple tasks simultaneously.
- Customer orientation and strong relationship-building skills.
- Knowledge of the Sales Force CRM tool would be an asset.
