Service Advisor

3 weeks ago


Kelowna, British Columbia, Canada Velocity Truck Centres Canada Full time
Service Advisor Job Description

Velocity Truck Centres Canada is seeking a skilled Service Advisor to join our team at our new branch launching in October 2024. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring seamless communication, and driving sales growth.

Key Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
  • Collaborate with technicians to create accurate estimates, work orders, and invoices, ensuring transparency and clarity for customers.
  • Sell recommended repairs and services, leveraging your knowledge of vehicle maintenance and repair to build trust with customers.
  • Stay up-to-date with product knowledge, industry trends, and company policies to provide informed advice and guidance to customers.
  • Work closely with the service team to ensure efficient workflow, meeting customer expectations, and achieving sales targets.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
  • Confidence using computer systems, writing reports, and utilizing scheduling tools.
  • Previous experience in the automotive or trucking industry is an asset, but not required.
  • High School Diploma or equivalent required.
About Us:

Velocity Truck Centres Canada is a dynamic company committed to providing unparalleled support to our customers and employees. We value career growth, diversity, and inclusion, and are looking for like-minded individuals to join our team. If you are passionate about delivering exceptional customer service, working in a fast-paced environment, and growing with a dynamic company, we encourage you to apply.


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