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Service Advisor
1 month ago
Velocity Truck Centres Canada is seeking a skilled Service Advisor to join our team at our new branch launching in October 2024. As a Service Advisor, you will play a crucial role in providing exceptional customer service, ensuring seamless communication, and driving sales growth.
Key Responsibilities:- Provide top-notch customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.
- Collaborate with technicians to create accurate estimates, work orders, and invoices, ensuring transparency and efficiency.
- Sell recommended repairs and services to customers, leveraging your knowledge of vehicle maintenance and repair.
- Follow up with customers to ensure satisfaction, address concerns, and provide updates on work performed.
- Explain all work performed and charges to customers, fostering trust and loyalty.
- Excellent customer service skills, both in person and over the phone.
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks.
- Confidence using computer systems, writing reports, and utilizing scheduling tools.
- Experience with schedules and basic accounting procedures.
- Self-starter with the ability to work in a fast-paced, detailed, and process-driven environment.
- Previous experience in the automotive or trucking industry is an asset.
- Minimum of a High School Diploma.
Velocity Truck Centres Canada is committed to providing unparalleled support to our customers and employees. We value career growth and are looking for like-minded individuals to join our team. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
