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Customer Service Representative

1 month ago

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Job Summary

We are seeking a highly skilled and customer-focused Customer Service Adviser to join our team at Toner Chevrolet Buick GMC ltd. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, addressing their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information to ensure customer satisfaction.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints in a timely and professional manner.
  • Record-Keeping: Maintain accurate records of customer interactions, complaints, and feedback.
  • Team Collaboration: Work collaboratively with the customer service team to achieve service delivery goals and objectives.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Will train.
  • Skills: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in database software, internet, MS Excel, and MS Outlook.
Work Environment

The successful candidate will work in a dynamic and fast-paced environment, with a focus on providing exceptional customer service. The ideal candidate will be able to work under pressure, maintain attention to detail, and perform repetitive tasks with accuracy.

What We Offer
  • Bonus: Eligible for bonus based on performance.
  • Commission: Eligible for commission based on sales performance.
  • Work Term: Permanent position.
  • Work Language: Bilingual.
  • Hours: 40 hours per week.