Customer Service Representative

6 days ago

Grand FallsWindsor, Newfoundland and Labrador, Canada BMO Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BMO Financial Group. As a key member of our branch team, you will be responsible for delivering exceptional service to our customers and providing advice and guidance on financial solutions that meet their needs.

Key Responsibilities

  • Identify customer needs and provide personalized solutions to meet their financial goals.
  • Deliver exceptional customer service through proactive communication, empathy, and problem-solving skills.
  • Work collaboratively with colleagues to achieve business objectives and deliver a seamless customer experience.
  • Stay up-to-date with personal banking products, practices, and trends to provide expert advice to customers.
  • Contribute to the ongoing improvement of the branch customer experience through continuous learning and feedback.

Requirements

  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.

What We Offer

BMO Financial Group offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, and we strive to help our employees grow and make an impact from day one.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and values, and to submit your application.

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