Customer Service Representative

1 week ago

Grand FallsWindsor, Newfoundland and Labrador, Canada BMO Full time
Job Summary

BMO is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our branch, you will be responsible for delivering exceptional service to our customers and prospects, identifying their needs, and providing advice and guidance on financial solutions that meet their individual needs.

Key Responsibilities
  • Deliver exceptional customer service and support to customers and prospects, ensuring a seamless and personalized experience.
  • Identify customer needs and provide advice and guidance on financial solutions, including banking services and products.
  • Work collaboratively with branch colleagues and BMO partners to achieve business objectives and deliver a high-quality customer experience.
  • Support operational activities, including inventory management, escalated service requests, and customer applications.
  • Manage and reconcile cash transactions between treasury and branch units.
  • Execute routine tasks within service level agreements and contribute to business results and the overall branch customer experience.
  • Act as a key member of a collaborative and versatile branch and market team, working in different capacities as needed.
  • Proactively identify and report suspicious patterns of activity related to money laundering.
  • Comply with legal and regulatory requirements, protecting the Bank's assets and upholding the highest ethical standards.
Requirements
  • No prior experience necessary; post-secondary degree or certification in a related field is desirable.
  • High-level knowledge of personal, commercial, and partner offers, and how each can best serve customers' individual needs.
  • Confident and experienced in the use of social media, tablets, smartphones, online tools, and applications.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • Aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
What We Offer

BMO offers a competitive salary range of $33,850.00 - $43,500.00, as well as a comprehensive benefits package, including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. We are committed to an inclusive, equitable, and accessible workplace, where everyone has the opportunity to grow and make an impact.

To learn more about this opportunity and our company culture, please visit our website at https://www.bmo.com.

BMO is an equal opportunities employer and welcomes applications from diverse candidates. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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