Customer Experience Team Lead

2 weeks ago


Calgary, Alberta, Canada Michaels Full time

As a Customer Experience Team Lead at Michaels, you will play a vital role in delivering exceptional customer experiences in our retail stores.

We are looking for a skilled and experienced leader to join our team as a Customer Experience Team Lead. This is a challenging and rewarding role that requires a strong ability to manage and motivate a team of customer service representatives.

The successful candidate will have excellent communication and leadership skills, with the ability to train and develop their team members to provide outstanding customer service.

Key Responsibilities:

  • Manage and lead a team of customer service representatives to ensure high levels of customer satisfaction
  • Develop and implement effective training programs to improve customer service skills
  • Monitor and evaluate team performance, providing constructive feedback and coaching to team members
  • Collaborate with other departments to ensure seamless store operations and achieve business objectives

Requirements:

  • Minimum 2 years of retail management experience, preferably in a customer-facing role
  • Excellent leadership and communication skills, with the ability to motivate and inspire a team
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
  • Ability to work flexible hours, including evenings and weekends

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

About Michaels:

Michaels is a leading retailer of arts and crafts supplies, with over 1,200 stores across North America. We are committed to inspiring creativity and imagination in our customers, and we strive to create a positive and inclusive work environment for our employees.


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