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Sales Director

2 months ago

Sherbrooke, Quebec, Canada Marriott International Full time
Job Summary

We are seeking a highly skilled Sales Manager to join our team at Marriott International. As a Sales Manager, you will be responsible for handling customer inquiries, acting as the on-property liaison for group sales, and achieving group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.

Key Responsibilities
  • Handles customer inquiries and acts as the on-property liaison for group sales within the pre-defined peak room parameters for Property Sales.
  • Achieves group revenue goals by responding to incoming group/catering opportunities for the property that are within the pre-defined peak room parameters.
  • Understands the overall market and knows how to sell against competitors.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Achieves group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
  • Partners with the sales team to identify new group/catering business and achieve personal and property revenue goals.
  • Acts as the on-property liaison for group events over the Group Sales peak room parameters of the Sales Office.
  • Develops group sales revenue and operation budgets, and provides forecasting reports.
  • Works with the management team to create and implement a group sales/marketing plan addressing revenue, customers, and market.
  • Assists with selling, implementation, and follow-through of group sales promotions.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product, service levels, and overall satisfaction.
  • Provides accurate, complete, and effective turnover to Event Management.
  • Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
  • Conducts site inspections, as required.
  • Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
  • Executes and supports the operational aspects of business booked.
  • Participates in and practices daily service basics of the brand.
  • Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
  • Monitors the effective resolution of guest issues that arise as a result of the sales process.
Requirements
  • High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
  • OR 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
  • Large group sales experience is preferred.
About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

We are committed to providing accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request.