Technical Support Specialist
6 months ago
A Welcoming and Innovative Work Environment
Alice POS is a growing startup in Sherbrooke. We develop and sell a point of sale (POS) solution for retail businesses.
With our software, merchants can better manage their stores and offer competitive service. Alice POS features make their work easier and help them generate more revenue.
With its dynamic, welcoming, and passionate team, Alice POS offers you an inclusive work environment where collaboration, continuous learning, and personal growth are emphasized. Discover all the advantages of a small team: every member is important and listened to.
- Working for Alice POS means using your strengths to achieve common goals, namely modernizing retail and providing quality support to our customers.
An Interesting and Rewarding Job
Job-related tasks:
- Carefully detailing higher-level issues and following up with the director or a team member.
- Describing software-related issues or actions and following up with the technical team via a technological tool.
- Testing the product and peripherals to diagnose issues and follow up with the technical team.
- Participating in team meetings related to technical support.
- Collaborating with other team members to ensure a quick and efficient resolution of issues.
- Gathering information on recurring problems or customer suggestions to constantly improve the product.
- Documenting training and processes to prepare for succession related to growth projects.
- Participating in improving the current knowledge base and creating the new one related to the upcoming version of the product.
- Importing files into customer systems as needed.
Required skills
You are the person we need if:
- You have experience in customer service.
- You are bilingual (English and French).
- You have strong verbal and written communication skills, with a demonstrated ability to explain technical concepts clearly and accessibly.
- You are comfortable with technology and easily learn to use software.
- You can analyze situations and solve problems quickly.
- You are autonomous while demonstrating good teamwork skills.
- You have excellent organizational skills and take good notes.
- You are proactive with customers.
**Assets**:
- Practical knowledge of POS systems or similar software.
- Experience in phone support.
- Experience in retail.
**Benefits**:
- Full-time (40 hours per week).
- Competitive salary.
- Bonus program.
- Option to work 100% remotely, in hybrid mode, or 100% in person, your choice.
- Continuous training.
- Advancement opportunities.
- Free access to streaming services (Netflix, Disney+, Apple TV+, Crave, Amazon Prime Video, Audible).
-
Technical Support Specialist
1 month ago
Sherbrooke, Quebec, Canada PeopleToGo Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at PeopleToGo. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients.Key Responsibilities:Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.Perform...
-
Global Technical Support Specialist
2 weeks ago
Sherbrooke, Quebec, Canada BRP Full timeAbout the RoleWe are seeking a highly skilled Global Technical Support Specialist to join our team. This is an exciting opportunity for a motivated individual to make a real impact in providing exceptional technical assistance to our dealer network.
-
Technical Specialist
4 weeks ago
Sherbrooke, Quebec, Canada Randstad Full timeAbout the Role:We are seeking a highly skilled Technical Specialist to join our team at {company}.The successful candidate will have a strong background in IT and be able to provide expert advice and support to our clients.Key Responsibilities:Provide technical support and guidance to clientsDevelop and implement IT solutions to meet client needsCollaborate...
-
Global Technical Product Support Specialist
6 days ago
Sherbrooke, Quebec, Canada BRP Full timeAbout the Role">This is a remote position within Canada with some travel required.">As a Global Technical Product Support Specialist, you will report to the global product support team lead for our Sea Doo brand.">Your primary responsibility will be to provide comprehensive global product support to our dealer/distributor network, ensuring alignment with our...
-
Global Technical Powersports Service Advisor
2 weeks ago
Sherbrooke, Quebec, Canada BRP Full timeJob SummaryWe are seeking an experienced technical service advisor to join our team as a Senior Support Specialist. As a key member of our support services, you will provide expert advice, perform technical diagnostics, and represent BRP globally.About UsBRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow,...
-
Technical Documentation Consultant
2 weeks ago
Sherbrooke, Quebec, Canada BRP Full timeJob SummaryWe are seeking a skilled Technical Documentation Specialist to join our team. As a key member of our documentation department, you will be responsible for creating high-quality technical documentation that supports our products and services.As a Technical Documentation Specialist, you will collaborate with cross-functional teams to develop...
-
Technical Support Specialist
2 weeks ago
Sherbrooke, Quebec, Canada PeopleToGo Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team as a Field Service Technician. In this role, you will be responsible for performing intermediate IMAC activities, handling software installation/support/upgrades, and providing first-level Help Desk support.About the Role:You will perform hardware roll-outs, refreshes, and...
-
Technical Documentation Specialist
3 weeks ago
Sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. **YOU’LL HAVE THE...
-
Technical Designer
6 months ago
Sherbrooke, Canada Ubisoft Full timeJob Description As a Technical Designer, you’ll create and implement complex, technical, and systemic design elements in a game. You’re essentially a game or level designer recognized for your technical skills on a design or multidisciplinary production team. A technical reference within your team, you’ll help, support, and advise your peers as...
-
Technical Documentation Specialist
2 weeks ago
Sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE...
-
Technical Documentation Specialist
3 weeks ago
Sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE OPPORTUNITY...
-
Technical Documentation Specialist
2 weeks ago
sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE OPPORTUNITY...
-
Technical Documentation Specialist
2 weeks ago
sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE...
-
Technical Documentation Specialist
2 weeks ago
sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE OPPORTUNITY...
-
Technical Documentation Specialist
2 weeks ago
Sherbrooke, Canada BRP Full timeWe are looking for a technical documentation specialist who will report to the team lead of service technical information, and who’ll be tasked with preparing convenient and accurate technical information. As part of your role, you’ll make a difference for thousands of dealers and for various internal and external customers. YOU’LL HAVE THE OPPORTUNITY...
-
Administrative Support Specialist
1 month ago
Sherbrooke, Quebec, Canada BMO Full timeJob Summary:We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at BMO. In this role, you will provide exceptional support to our Investment Advisors and branch operations, ensuring seamless day-to-day administration and exceptional client service.Key Responsibilities:Coordinate marketing activities,...
-
Administrative Support Specialist
1 month ago
Sherbrooke, Quebec, Canada beBee Professionals Full time $30,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Sherbrooke. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence,...
-
Administrative Support Specialist
1 month ago
Sherbrooke, Quebec, Canada beBee Professionals Full time $30,000 - $40,000As an Administrative Support Specialist, you will play a vital role in ensuring the smooth operation of our office in Sherbrooke, Canada. Your primary responsibilities will include managing incoming calls, scheduling appointments, and maintaining a professional and welcoming reception area.Key Responsibilities:Manage incoming calls and direct them to...
-
Site Support Specialist
1 month ago
Sherbrooke, Quebec, Canada beBee Professionals Full time $25,000 - $35,000beBee Professionals in Sherbrooke is seeking a highly motivated Site Support Specialist to join our construction team. The ideal candidate will assist skilled tradespeople with various tasks, maintain tools and equipment, and ensure a safe and efficient work site.Key Responsibilities:Assist carpenters, electricians, and other skilled workers on-site.Load and...
-
Administrative Support Specialist
1 month ago
Sherbrooke, Quebec, Canada beBee Professionals Full time $35,000 - $45,000We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Sherbrooke. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring that our office runs efficiently and smoothly.Key Responsibilities:Provide...