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Transaction Dispute Resolution Specialist
2 months ago
National Bank is a bank on a human scale that prioritizes people's needs and well-being. Our mission is to have a positive impact on individuals' lives by providing exceptional services and fostering a dynamic work environment.
Compensation and BenefitsWe offer a competitive salary starting at $23.75 per hour, making us one of the highest paying institutions in the industry. In addition to our attractive compensation package, we provide a range of benefits to promote your wellbeing and that of your family. These include a health and wellness program, flexible group insurance, generous pension plan, employee share ownership plan, employee and family assistance program, preferential banking services, opportunities to get involved in community initiatives, telemedicine service, and virtual sleep clinic.
Job DescriptionIn this role as a Transaction Dispute Resolution Specialist, you will play a crucial part in preventing fraud and protecting customers' financial interests. Your primary responsibilities will be to respond to calls from customers who wish to dispute transactions on their account, support clients with concerns related to disputed transactions, analyze suspicious transactions, and provide detailed assistance in the dispute process. Building trust with customers, internal colleagues, and partners is also essential for success in this position.
Requirements and QualificationsTo excel in this role, you should possess a high school diploma, experience in customer service or consulting services, and the ability to support clients and make decisions. Your strong communication skills, analytical thinking, and problem-solving abilities will enable you to navigate complex situations effectively.
Training and DevelopmentOur comprehensive training program will equip you with the necessary skills and knowledge to succeed in this role. You will receive a day training course lasting about 4 weeks, followed by hands-on training on the lines supported by expert colleagues for about 2 weeks. Our learning approach focuses on experiential learning, allowing you to master your craft and develop valuable skills through practical experience. Access to colleagues with diverse expertise, experience, and profiles will enrich your development and provide numerous career opportunities within the organization.
