Customer Support Engineer

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Role

We are seeking a highly skilled Customer Support Engineer to join our team in supporting cloud infrastructure. As a key member of our DevOps Service Platform, you will be responsible for ensuring the stability and availability of our software factory's services and tools.

In this role, you will adhere to our platform's SLA in a Follow-The-Sun (FTS) support model, operate services in compliance with security regulations, and communicate effectively regarding incidents and planned releases.

What You Will Do

You will assist application teams in adopting best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines, as well as support them in using the CI/CD tools provided.

Additionally, you will develop prototypes and conduct Proof of Concepts (POCs) to validate new tools for the software factory, install, upgrade, and maintain tools and new instances, and reduce support workload through increased automation and the use of chatbots.

Requirements
  • Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
  • At least 5 years of experience in development or administration of Software Factory tools
  • A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
Our Benefits
  • Competitive compensation & benefits offering, including but not limited to:
  • Minimum of 20 Vacation days + 4 personal days
  • Supportive Maternity, paternity, parental and adoption leave policy
  • Health spending ($2000/year) and personal spending ($1000/year) accounts with 75+ eligible reimbursement categories
About Us

We offer a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols.


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