Customer Support Engineer

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time
About the Job

Societe Generale is seeking a skilled Customer Support Engineer to join our team in a remote location. As a key member of our Digital and Data Service department, you will be responsible for providing top-notch support to our developers by leveraging DevOps practices.

Job Description

In this role, you will be part of the DevOps Service Platform team, which aims to foster agility, software craftsmanship, and DevOps practices within the bank. Your primary responsibility will be to ensure the stability and availability of our software factory's services and tools.

You will work closely with our application teams to adopt best practices for industrializing their Continuous Integration (CI) and Continuous Delivery (CD) pipelines. Additionally, you will provide support and assistance to our developers in using the CI/CD tools provided.

Requirements

To succeed in this role, you must have:

  • Proficiency in Linux, Bash, Python, Jenkins, Git, and Monitoring tools
  • At least 5 years of experience in development or administration of Software Factory tools
  • A strong willingness to learn new technologies, with the ability to analyze and resolve complex issues involving multiple IT teams or users
What We Offer

We offer a competitive salary range of $85,000 - $110,000 per year, depending on your level of experience. You will also receive a minimum of 20 vacation days + 4 personal days, as well as supportive maternity, paternity, parental and adoption leave policy.

In addition, you will have access to fully sponsored virtual healthcare assistance and Employee Assistance Program to you and your immediate family. Our company values diversity and inclusion, and we strive to create a workplace that is demographically diverse and inclusive.

About Us

Societe Generale is a leading financial institution that offers a wide range of financial services to individuals, corporations, and institutions. We are committed to excellence and innovation, and we believe in creating a workplace that is engaging and rewarding for our employees.


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