Customer Support Engineer

2 weeks ago


Montreal, Quebec, Canada SGS Société Générale de Surveillance SA Full time

**Job Summary:**

Societe Generale is seeking a highly skilled Customer Support Engineer to join our Cloud Infrastructure team. In this role, you will be responsible for providing exceptional support to internal customers and ensuring the stability and availability of software factory services and tools.

**About Us:

We are a leading international banking group that operates in over 40 countries worldwide. Our goal is to provide innovative solutions to our clients while fostering a culture of continuous development and diversity.

**Responsibilities:*

  • Provide timely and effective technical support to internal customers via phone, email, or remote desktop sessions;
  • Evaluate and resolve complex technical issues related to cloud infrastructure provisioning, monitoring, and migration;
  • Develop and maintain documentation for cloud infrastructure tools and processes;
  • Collaborate with cross-functional teams to identify and implement process improvements;
  • Maintain a high level of technical expertise in cloud infrastructure technologies and stay up-to-date with industry trends;

**Requirements:**

To succeed in this role, you will need:

  • A degree in Computer Science, Information Technology, or a related field;
  • At least 5 years of experience in cloud infrastructure engineering or technical support;
  • Proficiency in Linux, Bash, Python, Jenkins, Git, and monitoring tools;
  • Excellent communication and problem-solving skills;
  • A strong willingness to learn new technologies and adapt to changing requirements;

**What We Offer:**

We offer a competitive salary range of $120,000-$150,000 per annum, depending on experience, as well as a comprehensive benefits package including health insurance, retirement savings plan, and paid time off. Additionally, we provide opportunities for professional growth and development through training programs and mentorship.


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