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Service Specialist

2 months ago

Markham, Ontario, Canada ViziRecruiter,LLC. Full time $44,000 - $48,000
Job Summary

ViziRecruiter, LLC is seeking a highly skilled and detail-oriented Service Specialist to join our team. As a key member of our Support Services team, you will be responsible for providing exceptional donor support, processing donations, and ensuring the accuracy of our database.

Key Responsibilities
  • Provide primary reception coverage, ensuring prompt and personalized service to key stakeholders
  • Respond to and direct general foundation, hospital, and donor inquiries, maintaining consistent and appropriate messaging
  • Support the Raiser's Edge database by updating donor records, ensuring address and contact information is accurate, and entering responses from donor preferences and statistical surveys
  • Coordinate daily mail collection and distribution, including collecting, opening, and distributing inbound mail, recording and arranging postage of outbound mail, accepting and arranging deliveries and couriers
  • Process donations accurately and efficiently, producing tax receipts and acknowledgement letters in accordance with CRA standards and policies
  • Provide records management support by ensuring the Foundation's accounting records are properly filed, stored, and archived
  • Back up during the foundation's yearly audit for requests supporting revenue entries
  • Provide general administrative support to the Donor Engagement & Operations team, including invoice coding, meeting coordination, and Visa reconciliation
  • Coordinate office maintenance, ensuring a safe, clean, and professional workplace
  • Coordinate purchases, facilitate maintenance, and track inventory of Foundation-wide and Donor Engagement-specific supplies and equipment
  • Ensure Oak Valley Health's Health & Safety guidelines are adopted for the Foundation, providing regular updates to the Foundation team and liaising with the Hospital's Health & Safety team
Requirements
  • College diploma or related certification in business administration
  • Minimum one year of experience in a related field
  • Excellent communication, interpersonal, and customer service skills
  • Ability to handle sensitive and confidential information with discretion
  • Friendly, self-starter, motivated to take on new initiatives, and open to taking informed risks with sound judgment, tact, and diplomacy
  • Good technical skills, including experience with online resources, Microsoft Office, spreadsheet, and database applications (knowledge of Raiser's Edge a strong asset)