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Technical Equipment Specialist

2 months ago

Sherwood Park, Alberta, Canada Blackstone Industrial Services Full time

**About Blackstone Industrial Services**

We are a leading provider of critical rotating equipment parts and solutions, dedicated to ensuring the reliability and performance of industrial machinery through our comprehensive range of parts and technical expertise.

**Job Summary**

We are seeking a highly motivated and skilled Technical Equipment Specialist to play a pivotal role in ensuring the readiness and accessibility of parts for critical rotating equipment.

**Key Responsibilities**

  • Identify correct parts by working closely with customers to determine their specific needs and requirements.
  • Develop unit-specific parts kits to streamline maintenance and repair processes for our customers.
  • Manage customer inventory strategy to ensure optimal stock levels and timely availability of parts.
  • Collaborate with customers and sales teams to propose replacement units for obsolete equipment or suggest factory options for updates and material changes to existing units.
  • Advise customers and service personnel on the work scope for different types of equipment and provide guidance on maintenance-related specifications.
  • Ensure accurate documentation of parts usage, inventory levels, and customer interactions using appropriate software and systems.
  • Maintain strong relationships with customers, OEMs, and internal teams to facilitate smooth operations and effective communication.
  • Act as a technical resource for customers, providing assistance and guidance on equipment-related inquiries and issues.

**Requirements**

  • Mechanical Engineering Technology Diploma
  • Experience with CAD an asset
  • Mechanically inclined with a strong understanding of machinery and equipment functionality.
  • Previous experience working in a shop or Parts Fulfillment Environment
  • Strong technical aptitude with the ability to understand complex equipment and parts specifications.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with customers, sales teams, and internal departments.
  • Ability to work well under pressure and adapt to changing priorities in a fast-paced environment.
  • Proficiency in inventory management software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills and the ability to prioritize tasks effectively.
  • Ability to handle sensitive information and maintain utmost confidentiality at all times with tact, diplomacy, and integrity.