Marketplace Support and Client Advocate
23 hours ago
CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives.
We offer competitive salaries, ranging from CAD $80,000 to over $110,000 per year, depending on experience.
Job Description:The Client Experience and Product Support Specialist provides institutional client and dealer support by understanding participant needs, troubleshooting, and resolving issues in a timely manner.
- Develop relationships with fixed income market participants
- Coordinate with salespeople to enhance client and dealer experiences
- Mentor team members on fixed income inquiries and markets knowledge
- Assist in training participants on Trading applications and promoting new products
Support Responsibilities:
- Respond to client and dealer inquiries via phone or email, logging communications into the tracking system
- Conduct market surveillance for compliance purposes
- Administer user tasks on the CanDeal Trading application
- Onboard new clients, including OMS integrations and testing changes to the trading platform
Requirements:
- University degree or college diploma in a related field
- Minimum 5 years of fixed income market experience
- Advanced knowledge of trade cycles, dealer/client relationships, and troubleshooting
Key Qualities:
- Self-motivated and driven
- Highly attentive to detail and committed to quality
- Enthusiastic and service-oriented
Benefits:
- Ongoing learning and development opportunities
- Working with innovative technology and an industry pioneer
- Opportunity to grow with a dynamic organization
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