Marketplace Support and Client Advocate

23 hours ago


Canada CanDeal Full time

CanDeal is a leading provider of electronic marketplaces and data services for Canadian dollar debt securities and derivatives.

We offer competitive salaries, ranging from CAD $80,000 to over $110,000 per year, depending on experience.

Job Description:

The Client Experience and Product Support Specialist provides institutional client and dealer support by understanding participant needs, troubleshooting, and resolving issues in a timely manner.

  • Develop relationships with fixed income market participants
  • Coordinate with salespeople to enhance client and dealer experiences
  • Mentor team members on fixed income inquiries and markets knowledge
  • Assist in training participants on Trading applications and promoting new products

Support Responsibilities:

  • Respond to client and dealer inquiries via phone or email, logging communications into the tracking system
  • Conduct market surveillance for compliance purposes
  • Administer user tasks on the CanDeal Trading application
  • Onboard new clients, including OMS integrations and testing changes to the trading platform

Requirements:

  • University degree or college diploma in a related field
  • Minimum 5 years of fixed income market experience
  • Advanced knowledge of trade cycles, dealer/client relationships, and troubleshooting

Key Qualities:

  • Self-motivated and driven
  • Highly attentive to detail and committed to quality
  • Enthusiastic and service-oriented

Benefits:

  • Ongoing learning and development opportunities
  • Working with innovative technology and an industry pioneer
  • Opportunity to grow with a dynamic organization


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