Customer Experience Associate

4 weeks ago


Brampton, Ontario, Canada Scotiabank Full time

At Scotiabank, we're looking for a Customer Experience Associate to join our team in Brampton, Ontario. As a key member of our Canadian Banking Branch network, you'll play a vital role in delivering exceptional service to our customers.

Your primary responsibility will be to provide proactive support to our customers, understanding their needs and delivering tailored solutions. You'll be the face of our branch, building strong relationships and fostering a positive experience for every customer interaction.

Key responsibilities include:

  • Proactively identifying customer needs and delivering personalized solutions
  • Processing day-to-day transactions with accuracy and efficiency
  • Nurturing long-term relationships through exceptional customer service
  • Contributing to branch targets by identifying and fulfilling sales opportunities
  • Staying up-to-date with technology and sharing knowledge with customers to enhance their banking experience

Success in this role requires:

  • Strong customer service skills, with a focus on building trust and rapport
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
  • Excellent communication and interpersonal skills, with a focus on active listening and empathy
  • Comfort with technology and a willingness to learn and adapt to new systems and processes
  • Strong problem-solving skills, with a focus on finding creative solutions to customer challenges

What sets us apart:

  • A collaborative and inclusive work environment, with a focus on teamwork and mutual support
  • A comprehensive training program, designed to help you grow and develop in your role
  • A competitive compensation and benefits package, with opportunities for advancement and professional growth
  • A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that values and respects all employees


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