Customer Experience Ambassador

5 days ago


Brampton, Ontario, Canada Elkay Full time

About the Role:


We are seeking a highly skilled and motivated Customer Service Representative to join our team at Zurn Elkay Water Solutions Corporation.


As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and exceeding their expectations.


The ideal candidate will have a strong passion for delivering excellent customer experiences, a keen sense of urgency, and a solid work ethic. They will also possess excellent communication and problem-solving skills, with the ability to work independently and as part of a team.



Job Responsibilities:

  • Provide first contact resolution for Zurn clients and inter-company team members
  • Work with inventory stocking and coverage strategies, as well as sourcing lead time requirements, to enhance problem-solving capacity
  • Maintain consistent and efficient communication handling in a professional manner with a bias towards advocating and solving for the customer as quickly as possible
  • Demonstrate a cradle-to-grave management philosophy for customer needs and expectations
  • Demonstrate technical expertise related to Zurn's product offerings and/or industry knowledge
  • Exercise sound judgment and demonstrated strengths in all aspects of communications when dealing with difficult situations
  • Drive proactive touchpoints with team lead and/or manager throughout the day and maintain collaborative working relationships with teammates


Requirements:

  • College Diploma or Bachelor's Degree in business, administration, supply chain, or a related field or an equivalent combination of experience and education
  • Minimum 2 years of experience in a customer care-oriented role
  • Superior working knowledge of product returns, shortages, damages, and financial aptitude for solving claims discrepancies
  • Demonstrated process improvement and proactive root cause analysis for sustainable solutions
  • Experience with ERP and CSM systems, comfortable leveraging technological-based applications and tools
  • Intermediate working knowledge of MS Office software, including Excel, Word, and Outlook
  • Able to read and comprehend Zurn policies and procedures (English language) to ensure safety and the safety of those working around you
  • Self-motivated and able to multi-task effectively in a fast-paced environment
  • Aptitude for contributing to a collective team environment and setting personal goals that align with the overall success of the organization


Capabilities and Success Factors:

  • Candidate must have a customer-first mindset and a strong sense of urgency
  • Solid work ethic coupled with a demonstrated attention to detail
  • Predisposition to be reliable, punctual, and deadline-oriented
  • Self-starter, able to work independently without extensive supervision
  • Comfortable with an atypical daily routine and can thrive in an environment of dynamic change
  • Strong focus on customer care standards and concepts; willing to share experiences to help the entire team achieve results


What We Offer:

  • Competitive Salary: $60,000 - $80,000 per year
  • Medical, Dental, Vision, LTD, AD&D, and Life Insurance
  • Competitive vacation policy
  • 12 Paid Holidays
  • Annual Bonus Eligibility
  • Educational Reimbursement
  • DCPP with eligible matching


Zurn Elkay is an equal opportunity employer who provides an inclusive and diverse work environment.



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