Airport Operations Manager

7 days ago

Whitehorse, Yukon, Canada Paladin Airport Security Services Full time
Service Delivery Manager Role

The Service Delivery Manager plays a pivotal role in overseeing the smooth operation of airport screening checkpoints, ensuring the accomplishment of operational Key Performance Indicators (KPIs) and fostering a positive workplace culture.

Responsibilities:
  • Take ownership of screening checkpoint operations and compliance
  • Develop and maintain strong relationships with aviation security stakeholders
  • Achieve daily KPIs and ensure adherence to Standard Operating Procedures (SOPs)
  • Lead and mentor Screening Officers, promoting a motivated workforce
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures through the progressive discipline process
  • Compile comprehensive security incident reports
  • Assist Screening Officers with operational matters requiring escalation
  • Conduct workplace investigations
Qualifications:
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Paladin Airport Security Services Ltd. is committed to a workplace culture of respect, inclusion, and diversity. We believe in providing accommodation for people with disabilities and strive to be a diverse workforce.

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