Current jobs related to Airport Screening Operations Manager - Whitehorse, Yukon - Paladin Airport Security Services

  • Airport Screening Operations Manager

    4 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Service Delivery Manager Job DescriptionThe Service Delivery Manager (SDM) plays a pivotal role in ensuring the smooth operation of screening checkpoints at Erik Nielsen Whitehorse International Airport. This leadership position oversees a team of Screening Officers, fostering a positive workplace culture built on diversity and inclusivity.Key...

  • Airport Security Specialist

    1 week ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    We are seeking a skilled and customer-focused Airport Security Specialist to join our team at Paladin Airport Security Services Ltd. As a key member of our operations team, you will play a vital role in ensuring the safety and security of passengers and staff at airport security checkpoints.Job SummaryThis is an exciting opportunity for individuals who are...

  • Airport Security Operations Manager

    2 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Job OverviewPaladin Airport Security Services Ltd. is a leading provider of airport screening services, committed to delivering exceptional security solutions to our clients.We are seeking a highly skilled Airport Security Operations Manager to join our team at Erik Nielsen Whitehorse International Airport (YXY).This is a 24/7 position, and candidates with...

  • Airport Operations Manager

    3 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Service Delivery Manager Job SummaryThe Service Delivery Manager is a key leadership role within Paladin Airport Security Services Ltd. responsible for overseeing screening operations at Erik Nielsen Whitehorse International Airport. This position plays a crucial part in ensuring the achievement of operational Key Performance Indicators (KPIs) and promoting...

  • Airport Operations Manager

    3 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Service Delivery Manager RoleThe Service Delivery Manager plays a pivotal role in overseeing the smooth operation of airport screening checkpoints, ensuring the accomplishment of operational Key Performance Indicators (KPIs) and fostering a positive workplace culture.Responsibilities:Take ownership of screening checkpoint operations and complianceDevelop and...

  • Airport Security Operations Manager

    1 week ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Job SummaryThis role oversees screening operations at Erik Nielsen Whitehorse International Airport, ensuring operational efficiency and compliance with Standard Operating Procedures (SOPs). The ideal candidate will have a strong background in customer service, leadership, and security management.About the RoleOversight of airport screening operations,...

  • Airport Security Operations Manager

    3 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    The Airport Security Operations Manager will oversee screening operations at various checkpoints, ensuring the achievement of operational Key Performance Indicators (KPIs) and identifying areas for service delivery enhancements. This leadership role involves fostering a positive workplace culture and mentoring a team of Screening Officers.Key...

  • Airport Security Operations Manager

    1 week ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    OverviewPaladin Airport Security Services Ltd. is a leading provider of airport screening services, committed to delivering exceptional security and customer experience.

  • Airport Security Trainer

    2 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    We are seeking a skilled Airport Security Trainer to join our team at Paladin Airport Security Services Ltd. (PASS). As an Airport Security Trainer, you will play a vital role in ensuring the highest level of security standards are met across all airports within our regions.About the Role:Deliver on-the-job training and development programs for Screening...

  • Airport Security Training Coordinator

    1 week ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Paladin Airport Security Services Ltd. is a leading provider of airport screening services, committed to being Curious, Accountable, Respectful, and Exceptional (CARE). As an Airport Security Training Coordinator, you will play a vital role in ensuring the success of our training programs.About the RoleThe Airport Security Training Coordinator will be...

  • Airport Security Officer

    4 weeks ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Job Summary: We are seeking a highly skilled Airport Security Officer to join our team at Paladin Airport Security Services Ltd. As a Pre-Board Screening Officer, you will play a critical role in ensuring the safety of passengers and creating a positive travel experience.Key Responsibilities:Screen passengers and baggage through airport security checkpoints...

  • Airport Chalet Hotel Front Desk Receptionist

    1 week ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    Job DescriptionAirport Chalet is seeking a highly organized and communicative hotel front desk receptionist to provide exceptional customer service to our guests. As the first point of contact for our visitors, you will be responsible for managing check-in and check-out processes, handling guest inquiries, and resolving any issues that may arise.About the...

  • Regional Training Representative

    1 month ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Job SummaryWe are seeking a highly skilled Regional Training Representative to join our team at Paladin Airport Security Services Ltd. (PASS). As a key member of our training team, you will be responsible for delivering on-the-job training to Screening Officers in accordance with CATSA and PASS training program requirements and guidelines.Key...

  • Dishroom Assistant

    2 weeks ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    We are seeking a dedicated Dishroom Assistant to join our team at the Airport Chalet. This is a permanent full-time opportunity offering a competitive salary of $45,000 to $55,000 per year, depending on experience.Job DescriptionThe successful candidate will be responsible for maintaining a clean and organized dishroom area, ensuring that all dishes,...

  • Regional Training Representative

    1 month ago

    Whitehorse, Yukon, Canada Paladin Airport Security Services Full time

    Job Title: Regional Training RepresentativeAt Paladin Airport Security Services Ltd., we are committed to providing exceptional training and development opportunities for our team members. We are seeking a highly skilled and experienced Regional Training Representative to join our team.Job Summary:The Regional Training Representative will be responsible for...

  • Kitchen Support Staff

    1 week ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    Job Title: Kitchen Support StaffAbout Airport Chalet:Airport Chalet is a leading hospitality provider offering excellent services to our customers. We are committed to providing a clean and welcoming environment, ensuring that our guests feel at home.Job Summary:We are seeking a highly motivated and efficient Culinary Assistant to join our team at Airport...

  • Kitchen Assistant

    4 weeks ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    Job Title: Kitchen AssistantJob Summary: We are seeking a reliable and efficient Kitchen Assistant to join our team at Airport Chalet. As a Kitchen Assistant, you will be responsible for assisting in the preparation and presentation of food and beverages in a fast-paced kitchen environment.Responsibilities:Assist in the preparation and presentation of food...

  • Kitchen Assistant

    4 weeks ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    Job Title: Kitchen HelperAt Airport Chalet, we are seeking a skilled Kitchen Helper to join our team. As a key member of our kitchen staff, you will be responsible for ensuring the smooth operation of our dining areas. Your duties will include cleaning and sanitizing kitchen equipment and utensils, loading and operating dishwashers, and maintaining a clean...

  • Kitchen Assistant

    4 weeks ago

    Whitehorse, Yukon, Canada Airport Chalet Full time

    Airport Chalet is seeking a skilled Kitchen Assistant to join our team.Key Responsibilities:Assist in the preparation and presentation of food and beverages in a fast-paced kitchen environment.Ensure the cleanliness and organization of the kitchen, including equipment, utensils, and storage areas.Operate dishwashers, wash and sanitize dishes, and maintain a...

  • Fabrication Specialist

    3 weeks ago

    Whitehorse, Yukon, Canada RAB Energy LP Full time

    Job SummaryRAB Energy LP is seeking a skilled Fabrication Specialist to join our team. As a Fabrication Specialist - Screen and Window Assembly, you will be responsible for assembling and fabricating parts and products using machines and hand tools.Key ResponsibilitiesAssemble and fabricate parts and products using machines and hand toolsClean work area and...

Airport Screening Operations Manager

1 month ago

Whitehorse, Yukon, Canada Paladin Airport Security Services Full time
Service Delivery Manager Role Overview

The Service Delivery Manager (SDM) is a key leadership position responsible for overseeing screening operations at Erik Nielsen Whitehorse International Airport. This role ensures the achievement of operational Key Performance Indicators (KPIs) and identifies areas for improvement in service delivery and operational efficiencies.

Key Responsibilities
  • Take ownership of screening checkpoint operations and compliance
  • Build and maintain strong relationships with stakeholders in aviation security
  • Achieve daily KPIs and ensure compliance with Standard Operating Procedures (SOPs)
  • Lead and mentor Screening Officers, promoting a positive workplace culture
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process
  • Compile comprehensive security incident reports
  • Assist Screening Officers in handling operational matters requiring escalation
  • Conduct workplace investigations with guidance from People & Culture and senior leadership
  • Perform essential administrative tasks in alignment with daily operations

Qualifications and Requirements
  • Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or related field; OR a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Salary and Benefits
Salary: $70,000 - $75,000

Work Hours and Location
These are 24/7 positions, so candidates with open availability to work morning, afternoon, and overnight shifts are preferred. This role is fully based at Erik Nielsen Whitehorse International Airport (YXY).