Airport Screening Operations Manager

2 weeks ago

Whitehorse, Yukon, Canada Paladin Airport Security Services Full time
Service Delivery Manager Job Description

The Service Delivery Manager is a key leadership role responsible for overseeing screening operations at Erik Nielsen Whitehorse International Airport. This position requires a strong focus on customer service, operational efficiency, and compliance with security regulations.

Key Responsibilities:
  • Lead and manage a team of Screening Officers to ensure the achievement of operational Key Performance Indicators (KPIs)
  • Build and maintain strong relationships with stakeholders within aviation security
  • Ensure compliance with Standard Operating Procedures (SOPs) and regulatory requirements
  • Conduct regular performance reviews and provide coaching and development opportunities for team members
  • Investigate security incidents and provide recommendations for improvement
  • Perform administrative tasks related to daily operations
Qualifications:
  • Bachelor's degree in Business Administration, Management, Finance, or related field; or a minimum of two (2) years of post-secondary education combined with a year of supervisory/managerial experience
  • Ability to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance
  • Minimum of three (3) years of work-related experience in a protective service leadership role, preferably in the aviation security industry
  • Knowledge of relevant security and employment legislation
  • Strong operational focus, ability to work under pressure, and provide creative solutions
  • Experience in managing personnel in a unionized environment
  • Proficiency in using office software such as Word, Excel, and PowerPoint
  • Willingness to work irregular hours, shift work, and attend incidents after hours
  • Strong communication, leadership, client service, and persuasive skills
  • Fluency in French is an asset

Paladin Airport Security Services Ltd. is committed to providing a workplace culture of respect, inclusion, and diversity. We are an equal opportunities employer and welcome applications from diverse candidates. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

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