Airport Screening Operations Manager

4 weeks ago


Whitehorse, Yukon, Canada Paladin Airport Security Services Full time
Service Delivery Manager Role Overview

The Service Delivery Manager (SDM) is a key leadership position within Paladin Airport Security Services Ltd. (PASS), responsible for overseeing screening operations at Erik Nielsen Whitehorse International Airport (YXY).

Key Responsibilities:
  • Ensure the achievement of operational Key Performance Indicators (KPIs) and compliance with Standard Operating Procedures (SOPs)
  • Lead and mentor a team of Screening Officers, promoting a positive workplace culture and diversity
  • Conduct regular performance reviews and recommend employee recognition programs
  • Apply corrective measures following the progressive discipline process when necessary
  • Compile comprehensive security incident reports and assist Screening Officers in handling operational matters

Qualifications and Requirements

To be successful in this role, candidates must possess a Bachelor's degree in Business Administration, Management, Finance, Criminal Justice, or a related field, or a minimum of two years of post-secondary education combined with a year of supervisory/managerial experience in a customer service, operational, or unionized environment. Additionally, candidates must be able to acquire Transportation Security Clearance (TSC) and eligibility for Federal Security Clearance. A minimum of three years of work-related experience in a protective service leadership role, preferably in the aviation security industry in a unionized environment, is also required. Strong operational focus, ability to work under pressure, and proficiency in using office software such as Word, Excel, and PowerPoint are essential skills for this position. Fluency in French is an asset.

Work Environment and Benefits

This is a 24/7 position, and candidates with open availability to work morning, afternoon, and overnight shifts are preferred. The role is fully based at Erik Nielsen Whitehorse International Airport (YXY). PASS is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

About Paladin Airport Security Services Ltd.

PASS has been awarded the Airport Screening Services contract for both CATSA's Pacific Region and Prairies Region, commencing April 1, 2024. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE.

Paladin Difference

We are a diverse workforce, and we believe in and are committed to a workplace culture of respect, inclusion, and diversity.

Apply Now

If this sounds like a team that you'd like to join, we want to meet you.

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