Human Resources Operations Specialist

7 days ago


Vancouver, British Columbia, Canada Tencent Full time
Job Summary

We are seeking a highly skilled Human Resources Operations Specialist to join our team in managing employee lifecycle HR operations for assigned countries in APAC, Europe and MEA region.

This is a 1 year contract (renewable depending on performance) with an estimated salary range of $80,000 - $110,000 per annum, based on experience and qualifications.

Key Responsibilities
  • Manage Employee Lifecycle

Responsibilities include onboarding, offboarding, internal transfer, benefit operation, global mobility etc. for assigned countries in APAC, Europe and MEA region.

Process Employee Inquiries

Process employee inquiries via ticketing system (Service Now) and promote self-service articles to ensure efficient resolution of HR-related queries.

Accumulate Employee FAQs

Accumulate employee FAQs and provide end-to-end HR solutions to support the growth and development of employees.

Support Other HR-Related Duties

Support other HR-related duties and tasks as required to ensure seamless delivery of HR services.

Requirements
  • Bachelor's Degree

Bachelor's degree in Human Resource Administration, Business Administration, or related fields is required.

HR Operations Experience

3-5 years' HR operations experience in a HR shared service supporting multiple countries is preferred.

Technical Skills

Prior experience using HR systems (e.g Workday) and case management/ticketing tool, ServiceNow is essential.

Personal Qualities

Self-driven, conscientious, strong adaptability and fast learner with high Customer Service orientation, and strong problem-solving skills.

Language Proficiency

Ability to communicate bilingually (English / Mandarin) to work with both international stakeholders and China HQ based teammates.



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