Process Manager
3 weeks ago
Principal Associate, Process Management
At Capital One, we're committed to helping our customers live well—physically, financially, and emotionally. As a Process Manager within our organization, you will work with extended teams across the enterprise to manage and improve your processes by ensuring we are keeping our promises to customers, meeting our regulatory commitments, and continuously improving.
Key Responsibilities:
- Map out business processes, understand and mitigate business risks, and ensure we have the right controls and solutions in place.
- Identify and manage breakdowns that occur within your process by using a variety of process management techniques and tools.
- Establish practices to manage the day-to-day activities related to your processes, including review of process health, progress made on initiatives, and prioritization of improvements.
- Monitor Key Results and Critical to Quality Metrics and share performance insights to stakeholders.
Requirements:
- Bachelor's degree
- At least 4 years of experience working in process management, risk management, continuous improvement, or project management roles.
- At least 4 years of experience working in a cross-functional environment, ensuring stakeholder expectations are managed effectively.
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau)
- Experience working in an Agile workplace environment.
About Us:
We've been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn't. We're on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.
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