Hotel Operations Manager

4 weeks ago


High Level, Canada Best Western Plus Mirage Hotel & Resort Full time
Job Summary

We are seeking a highly skilled Guest Service Supervisor to join our team at the Best Western Plus Mirage Hotel & Resort. As a key member of our operations team, you will be responsible for ensuring exceptional customer experiences and maintaining the highest standards of service delivery.

Key Responsibilities
  • Coordinate activities with other work units or departments to ensure seamless service delivery
  • Establish and maintain work schedules and procedures to optimize productivity
  • Perform same duties as workers supervised, providing guidance and support as needed
  • Prepare and submit reports to management on key performance indicators
  • Resolve work problems, provide technical advice, and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs, ensuring their comfort and satisfaction
  • Coordinate, assign, and review work to ensure timely completion and high quality
  • Hire and train staff in job duties, safety procedures, and company policies
  • Maintain operation of computer systems, equipment, and machinery, arranging repair work as needed
  • Requisition materials and supplies to ensure business continuity and customer service delivery
Requirements
  • 1 year to less than 2 years of experience in a similar role
  • Secondary (high) school graduation certificate
  • English language proficiency
Work Environment

This is a full-time, on-site position with no option for remote work. The successful candidate will be required to work at the physical location of the hotel.



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