Hotel Operations Manager

4 weeks ago


High Level, Canada Best Western Plus Mirage Hotel & Resort Full time
Job Title: Guest Service Supervisor

We are seeking a highly skilled Guest Service Supervisor to join our team at the Best Western Plus Mirage Hotel & Resort. As a key member of our front desk team, you will be responsible for providing exceptional customer service, ensuring a seamless guest experience, and leading a team of front desk staff.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Team Leadership: Lead and motivate a team of front desk staff, providing guidance and support to ensure excellent service delivery.
  • Operations: Assist with the coordination of front desk operations, including managing guest check-in and check-out, handling room assignments, and resolving any operational issues.
  • Training and Development: Provide training and coaching to front desk staff to ensure they have the skills and knowledge needed to provide exceptional customer service.
  • Reporting and Administration: Prepare and submit reports on guest feedback, staff performance, and operational metrics.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years in a customer service or front desk role.
  • Language: English.
  • Work Setting: Hotel, motel, resort.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Supportive Team: A supportive and collaborative team environment.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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