Hotel Receptionist
3 weeks ago
Hotel Receptionist
Job Summary:We are seeking a highly organized and customer-focused Hotel Receptionist to join our team at Smuggler's Cove Inn. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience from check-in to check-out.
Key Responsibilities:- Front Desk Operations: Manage the front desk, handle guest arrivals and departures, and process payments.
- Guest Service: Provide information on hotel facilities, services, and local attractions, and resolve any guest complaints or issues.
- Communication: Answer phone calls, relay messages, and assist guests with special needs.
- Education: Secondary (high) school graduation certificate.
- Experience: Previous experience in a hotel or customer service environment is an asset.
- Cultural Competency: Ability to work with diverse guests and provide culturally sensitive service.
- Language Skills: Fluency in English.
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