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Hotel Receptionist

1 month ago

Lunenburg County, Canada Smuggler's Cove Inn Full time
Job Summary

We are seeking a highly skilled and courteous Hotel Receptionist to join our team at Smuggler's Cove Inn. As a key member of our front desk team, you will be responsible for providing exceptional guest service, handling room assignments, and resolving any issues that may arise during a guest's stay.

Key Responsibilities
  • Guest Registration: Register arriving guests, assign rooms, and ensure a smooth check-in process.
  • Problem Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Information Provision: Provide guests with information on hotel facilities, services, and local attractions.
  • Departure Processing: Process guests' departures, calculate charges, and receive payments.
  • Inventory Management: Maintain an inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls, relay messages, and assist guests with special needs.
Preferred Qualifications
  • Experience: Previous experience in a hotel or hospitality setting is an asset.
  • Education: Secondary (high) school graduation certificate is required.
  • Support for Diversity: Participate in programs that support persons with disabilities, newcomers, and refugees, and provide a welcoming work environment for all employees.