Hotel Front Desk Associate

3 weeks ago


Victoria, British Columbia, Canada Strathcona Hotel Full time

We are seeking a reliable and energetic Front Desk Attendant to join our team at the Strathcona Hotel.

The ideal candidate will be friendly, dependable, and organized, with a passion for creating positive experiences for our guests, patrons, and suppliers.

Duties and Responsibilities:

  • Greet guests and complete check-in and checkout processes in a timely and pleasant manner.
  • Create and manage reservations using online sources, third-party bookings, phone inquiries, walk-in guests, and internal bookings.
  • Maximize revenue by adhering to hotel policies and procedures regarding revenue sources such as hotel reservations, guest room upgrades, parking charges, gift card transactions/sales, and special event ticket sales.
  • Assist guests with information on local attractions, transportation, sightseeing tours, and hotel amenities, venues, and events.
  • Resolve guest concerns to ensure they have the best experience possible.
  • Answer the switchboard and dispatch calls to the appropriate departments, venues, and respond to guest and patron inquiries.
  • Assist with key sign-in/out, cash reconciliations, and cash drops.
  • Operate digital radios to communicate with various departments and team members throughout the property.

We Offer:

  • Competitive wages
  • 50% off meals while working or visiting as a guest
  • Health and dental benefits
  • Opportunity to attend free shows and events
  • Fun work environment with opportunities for development and career advancement

Apply today to learn more about this exciting opportunity.

Requirements:

  • Minimum 1 year hotel front desk experience
  • Ability to work in a fast-paced environment and maintain a positive attitude
  • Ability to remain calm and composed in emergency situations
  • Ability to handle cash, credit, and debit card payments
  • Excellent communication skills and ability to work well with a large team

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