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HVAC Service Coordinator Specialist

2 months ago

Kelowna, British Columbia, Canada Riverstone Management Full time
About Us

At Riverstone Management, we pride ourselves on delivering exceptional customer service and setting high standards in the industry since our inception.

We attribute our success to our skilled and knowledgeable team members who ensure a superior experience for our customers. As a leading provider of HVAC services, we are currently seeking a highly organized and detail-oriented HVAC Service Coordinator Specialist to join our team.

Job Summary

This is an exciting opportunity to work with a family-run business that values a supportive and friendly atmosphere. The HVAC Service Coordinator Specialist will play a crucial role in our daily operations, efficiently scheduling and dispatching HVAC technicians to customer sites, ensuring timely and accurate service.

Responsibilities
  • Schedule and dispatch HVAC technicians to customer locations for installation, maintenance, and repair services
  • Coordinate daily schedules to ensure optimal route efficiency and timely response to service requests
  • Communicate with customers regarding appointment times, delays, or changes to scheduling
  • Maintain detailed records of all service calls, including job details, technician notes, and customer feedback
  • Handle customer inquiries, complaints, and follow-up calls in a professional manner
  • Assist in ordering and tracking necessary parts and equipment for service calls
  • Work closely with technicians, ensuring they have the required tools and information to complete each job
Requirements
  • Minimum of 1-year experience as a service coordinator or similar role in the HVAC, plumbing, or related skilled trades industry
  • Strong organizational and multitasking skills with the ability to manage a high volume of calls and schedules
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and attention to detail
  • Proficient with computers and Microsoft Office applications
  • Ability to remain calm and professional under pressure
  • Excellent customer service skills
What We Offer
  • A competitive salary range of $27.00-$29.00/hr depending on experience
  • A comprehensive health benefits plan after 3 months
  • RRSP matching program
  • Free parking
  • A supportive and friendly work environment
Why Work With Us?

We are a family-run business that values a supportive and friendly atmosphere. Our team gets along well and supports each other. We prioritize work-life balance and regularly host social events to build camaraderie. As a thriving business, we offer long-term employment opportunities.