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Intake Worker

2 months ago

Toronto ON, Canada Child Development Institute Full time
About the Role

We are seeking a highly skilled and compassionate Intake Worker to join our team at the Child Development Institute. As a key member of our intake team, you will be responsible for providing exceptional customer service to families and individuals seeking support and services.

Key Responsibilities
  • Assess needs and provide timely and effective support to families and individuals
  • Respond to initial calls and inquiries for all CDI programs
  • Triangulate and assess the family or individual situation and determine the need to prioritize access or refer to external or crisis services
  • Collaborate with internal staff and community partners to navigate and facilitate the referral process between programs
  • Meet and exceed professional standards, work within our vision, mission, values and goals and recommend process improvements to increase intake efficiency
Requirements
  • Child & Youth Work diploma and experience working with children, youth and parents, ideally within children's mental health
  • Understanding of child development, child/youth mental health, family functioning, parenting issues and trauma, including child abuse and family violence
  • Experience using intake screening tools and skills in initial triage and preliminary assessment, including identifying immediate mental health risks
  • Excellent communication and interpersonal skills, with the ability to work in a highly distractible environment
  • Ability to work autonomously and as part of a team, with a strong commitment to professionalism and respect
What We Offer
  • A competitive salary and benefits package
  • Ongoing professional development opportunities
  • A collaborative and inclusive work environment
  • The opportunity to make a meaningful difference in the lives of children, youth and families
How to Apply

If you are a motivated and compassionate individual with a passion for working with children, youth and families, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information].