Customer Service Representative

6 days ago


Winnipeg, Manitoba, Canada Durabuilt Windows & Doors Full time
Job Title: Customer Service Agent

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Durabuilt Windows & Doors. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their concerns, and ensuring their satisfaction with our products and services.

Key Responsibilities:
  • Customer Service: Respond to customer inquiries, resolve issues, and provide information to ensure customer satisfaction.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless service delivery.
  • Record Keeping: Maintain accurate records of customer interactions, including complaints, feedback, and resolutions.
  • Team Collaboration: Work collaboratively with the customer service team to achieve service level agreements and quality standards.
Requirements:
  • Education: Secondary (high) school graduation certificate.
  • Experience: 1 year to less than 2 years of customer service experience.
  • Language: Fluency in English.
  • Work Hours: 32 hours per week.
What We Offer:
  • Competitive Salary: A competitive salary package that reflects your skills and experience.
  • Opportunities for Growth: Opportunities for career growth and professional development within our company.
  • Collaborative Work Environment: A collaborative and dynamic work environment that values teamwork and customer satisfaction.


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