Customer Service Liaison

4 weeks ago

Mississauga, Ontario, Canada Flynn Group of Companies Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Flynn Group of Companies. As a key member of our Service Department, you will act as a liaison between our Strategic Clients and our internal teams, providing exceptional service and support to ensure seamless operations.

Key Responsibilities
  • Manage a high volume of incoming requests from clients electronically and/or by telephone
  • Respond promptly to client inquiries and meet client timeframes
  • Communicate with clients through various channels, including online portals
  • Coordinate with internal Service Departments across Canada and the US
  • Identify and resolve problems using ethical procedures and professional judgment
  • Escalate requests and unresolved issues to designated resources as required
  • Keep records of customer interactions and follow communication procedures
  • Provide accurate invoicing to clients and identify discrepancies between contract amounts and invoice amounts
What We Offer

At Flynn Group of Companies, we offer a dynamic work environment with a strong focus on teamwork and collaboration. Our benefits package includes great perks and discounts, amazing benefits, and an RRSP matching program. We are committed to creating an inclusive and accessible workplace for all employees and applicants.

Requirements
  • 3+ years of related Customer Service experience
  • Post-secondary education is preferred
  • Excellent verbal and written communication skills
  • Computer literacy with proficiency in database and reporting tools
  • Ability to multi-task, prioritize, and manage time effectively
  • Proactive approach to anticipate tasks and challenges
Location and Employment Type

This role is based in Mississauga, ON and is a full-time, office-based position with a salary.

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