Customer Service Representative

7 days ago


Saskatoon, Saskatchewan, Canada Masterfeeds Full time

Masterfeeds, a leading nutrition provider for animal agriculture in Canada, is seeking a dedicated Customer Service Representative to join their team in Saskatoon. As a key member of the sales desk, you will be responsible for providing exceptional customer service, processing orders, and ensuring timely communication with customers and manufacturing plant teams.

Salary & Benefits

We offer a competitive salary of $65,000 per year, a comprehensive pension plan, group insurance benefits, including health, dental, and vision, as well as referral incentives for bringing new talent to our team.

About the Role

In this rewarding career journey, you will embark on a challenging yet fulfilling experience as a Customer Service Representative. Your responsibilities will include:

  • Receiving and processing orders efficiently and accurately
  • Providing insightful guidance on Masterfeeds products and services to customers
  • Maintaining organized records of all orders, invoices, and customer communications
  • Responding to customer inquiries regarding order status, product availability, and shipping information, and following up with customers as needed

You will work closely with other departments to ensure seamless communication and collaboration, maintaining a safe and sanitary atmosphere, and adhering to quality standards. We encourage strong analytical, organizational, and problem-solving skills, as well as the ability to make good judgments and quick decisions.

Requirements

To be successful in this role, you must possess:

  • Likely eligibility to work in Canada
  • Exceptional customer service skills
  • Ability to prioritize tasks and follow up effectively
  • Proficiency in English (verbal and written)
  • Strong analytical, organizational, and problem-solving skills
  • Able to work in a fast-paced environment and meet deadlines

Prior experience in a similar role is preferred but not required. A high school diploma or equivalent is also desirable.

Why Choose Us?

At Masterfeeds, we take pride in being a trusted partner for Canadian farm families, supporting over 7,000 farmers across the country. Our commitment to excellence, combined with our competitive compensation package, makes us an attractive employer for those seeking a rewarding career in customer service.



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