Customer Service Representative
2 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional service to customers.
About the Role:In this role, you will be responsible for communicating with customers to assess and fulfill their service needs, addressing concerns and resolving issues in a timely and professional manner. You will also be expected to work effectively with internal teams to ensure seamless delivery of services.
Key Responsibilities:- Communicate with customers to understand their service needs and provide solutions.
- Address customer concerns and resolve issues in a timely and professional manner.
- Work effectively with internal teams to ensure seamless delivery of services.
- Provide administrative support for sales, including processing orders and creating quotes.
- Schedule installations and book Service Technicians to ensure efficient use of resources.
- A minimum of 3-5 years of experience in customer-facing roles, preferably in the window and door industry.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
- Proficient computer skills, including proficiency in Microsoft Office.
- A competitive salary range of $45,000 - $65,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A dynamic and supportive work environment that encourages collaboration and teamwork.
- A comprehensive benefits package, including health and dental insurance, and a generous paid time off policy.
All Weather Windows Ltd. is a leading manufacturer of windows and doors in Canada. We pride ourselves on delivering exceptional customer service and quality products that exceed our customers' expectations. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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