Customer Service Representative

3 hours ago


Saskatoon, Saskatchewan, Canada Masterfeeds Full time

We are seeking a skilled Customer Service Representative to join our team at Masterfeeds Saskatoon.

About Us

Masterfeeds is a leading nutrition provider for animal agriculture in Canada since 1929. With over 20 feed manufacturing plants across the country, we employ over 600 people and support over 7000 Canadian farm families every year.

Job Description

This role is a great opportunity to embark on a rewarding career journey as a Customer Service Representative. You will be the heartbeat of our customer interactions, providing insightful guidance on our products and services.

As a dedicated advocate for customer happiness, you will address concerns with empathy, navigate complaints with finesse, and seize opportunities to direct customers. Your key responsibilities will include:

  • Understanding Masterfeeds product and service and sharing that knowledge with customers
  • Responding to customer inquiries regarding order status, product availability, and shipping information, and providing follow-up to customers
  • Ensuring proper communication between sales desks and manufacturing plants
  • Maintaining a safe and sanitary atmosphere and ensuring compliance with quality standards
Requirements

To succeed in this role, you will need:

  • Exceptional customer service skills
  • Ability to understand and communicate in English (verbal/written)
  • Proficiency in Microsoft Office and internet applications
What We Offer

In return for your hard work and dedication, we offer a competitive wage and pension plan, group insurance benefits including health, dental, and vision, and a supportive work environment.

We estimate the annual salary for this position to be around $50,000-$60,000, depending on experience and qualifications.



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