Business Support Specialist

1 week ago


Saskatoon, Saskatchewan, Canada SaskPower Full time

At SaskPower, we are seeking a highly skilled Business Support Specialist to join our team. This is a temporary full-time position until December 2025.

We offer a competitive salary and benefits package, including an estimated annual salary of $65,000-$80,000 based on the location and experience.

Job Description

The primary responsibility of this role is to provide exceptional customer service to internal and external customers. This includes:

  1. Providing front-line support and information to customers via phone and in-person inquiries.
  2. Investigating and responding to customer complaints and outage notifications.
  3. Receiving payments, issuing refunds, and preparing invoices.

The successful candidate will be responsible for determining customer needs through precise questioning techniques and maintaining a working knowledge of departmental systems, processes, policies, and procedures.

This role also involves assisting with the development of training for the department and identifying areas for improvement.

Required Skills and Qualifications

To be successful in this role, you will require:

  1. A Bachelor's Degree in Business Administration or equivalent.
  2. TWO (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite).
  3. Ability to use standard corporate software applications (Microsoft, SAP, etc.).
Benefits

SaskPower offers a comprehensive benefits package, which includes:

  • A competitive salary range.
  • A generous pension plan.
  • Extended health and dental benefits.
  • Employee assistance program.
  • Opportunities for professional development and career advancement.
About Us

SaskPower is committed to creating and cultivating an inclusive workplace that represents the communities we serve. We prioritize hiring Indigenous Peoples and encourage all diverse groups to participate fully in our selection process.



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