Customer Service Representative

1 week ago


Saskatoon, Saskatchewan, Canada Connection Custom Travel Inc Full time

We are a rapidly growing travel agency, Connection Custom Travel Inc, specializing in organizing unique trips and unforgettable experiences for clients worldwide.

Our office is located in Saskatoon, Canada, where we strive to provide top-notch service and a personalized approach to each client, helping them turn their travel dreams into reality.

Due to team expansion, we are seeking a friendly and organized Customer Service Representative to join our Saskatoon office team.

Job Description
  • Receiving and serving clients at the office entrance, welcoming guests, and providing information about our services.
  • Managing phone calls and email correspondence, handling client inquiries, and directing them to appropriate specialists.
  • Organizing and coordinating meetings and consultations for clients with travel consultants.
  • Maintaining documentation and managing client records in the CRM system.
  • Handling bookings for tours, flights, hotels, and other services, ensuring accuracy and timeliness of all operations.
  • Maintaining order in the workspace and ensuring a comfortable atmosphere for clients and employees.
  • Assisting in the preparation of marketing materials and supporting administrative tasks as needed.
  • Collecting and analyzing customer feedback to improve the quality of provided services.
Required Skills and Qualifications
  • Experience as a receptionist or in customer service for at least 1 year, preferably in the travel industry.
  • Excellent communication skills and the ability to interact with different categories of clients.
  • Proficiency in English at an upper-intermediate level for effective communication with international clients. Knowledge of French is an advantage.
  • Organization and attention to detail, ability to manage time effectively and multitask.
  • Experience with CRM systems and office software (Microsoft Office, Google Workspace).
  • Ability to work in a team and maintain a positive work atmosphere.
  • Flexibility and adaptability in a dynamic work environment.
  • Higher education in tourism, hospitality, or related fields is an advantage.
Benefits
  • Competitive salary: $18.00 per hour.
  • Opportunities for professional growth and development in a successful travel agency.
  • Training and development programs to enhance skills and acquire new abilities.
  • Friendly team and supportive work atmosphere.
  • Social package, including medical insurance, paid vacation, and other benefits.
  • Flexible work schedule and the possibility of partial remote work.

We offer a competitive salary of $18.00 per hour, along with opportunities for professional growth and development in a successful travel agency. If you meet the above requirements and want to become part of our team, please click on the apply button.



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