Operations Support Representative

4 weeks ago

Victoria, British Columbia, Canada fortisBC Full time

FortisBC Operations Support Representative Role Overview

FortisBC seeks an Operations Support Representative to provide administrative support for the end-to-end Order Fulfillment, Operate & Maintain, Emergency, and Meter-to-Cash process steps. Key responsibilities include initiating and preparing materials, expediting field resources, analyzing and interpreting information, and communicating with various stakeholders.

Key Responsibilities

  • Respond to non-routine inquiries and provide detailed job information to crews, customers, and other utilities
  • Use technical knowledge and understanding of operations policies and procedures
  • Analyze, interpret, and communicate information to support operations groups
  • Process work orders and notifications, enter and/or correct field completion data, and maintain data integrity
  • Order and arrange required resources, materials, and supplies, and maintain records of availability
  • Maintain contact with Field Resources regarding scheduled work and completion dates, and answer enquiries from internal and external parties
  • Act as primary telephone contact for inbound customer calls, follow established procedures, and convey related permit requirements to customers
  • Perform related duties of a minor nature related to the above duties, which do not affect the rating of the job

Requirements

  • High School graduation including courses in office practices and business communications
  • Nine (9) months directly related relevant work experience
  • Demonstrated sound organizational skills, including the ability to multi-task, prioritize, and work under pressure
  • Demonstrated sound verbal communication skills, including telephone call handling skills and the ability to respond to difficult or demanding situations
  • Demonstrated sound written communication skills, including the ability to correct spelling, punctuation, and grammatical errors
  • Demonstrated courteous, professional manner in dealing with internal and external contacts, including positive interpersonal skills and the ability to work in a team environment
  • Demonstrated fast, accurate keyboarding skills, including the ability to format various types of correspondence and reports
  • Demonstrated working knowledge of computer systems operations, environment, and peripherals, and various applications software in use in the department
  • Demonstrated sound knowledge of field operations processes and procedures, as well as work and office processes and procedures
  • Demonstrated sound analytical and decision-making skills, and the ability to interpret data from a variety of sources
  • Class 5 driver's license

Additional Information

  • This position has restricted holiday availability based on operational requirements, for certain months of the year
  • This position may involve shift work or late coverage, depending on customer and operational requirements
  • Assignment to work groups within Operations Process Support will be dependent on customer and operational requirements
  • This position may require occasional driving

FortisBC is committed to a safe and inclusive culture where each of us can connect, belong, and grow. We offer a competitive salary and benefits package, while supporting life-long career development, and encourage volunteerism and giving back to the community.

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