Order Desk Representative
4 weeks ago
At Panasonic Canada, we are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk Representative, you will be responsible for processing customer orders, maintaining accurate records, and providing exceptional customer service.
Key Responsibilities:- Process customer orders according to detailed departmental programs
- Prepare all associated documentation, including special pricing and delivery arrangements
- Monitor and track special price programs or promotions
- Monitor stock availability and advise customers and internal staff of backorders
- Handle special customer requests regarding product orders, back-order information, and delivery schedules
- Process orders received via phone, email, ZNET, and EDI, and maintain appropriate backup and files
- Ensure accurate customer order data is entered into SAP, including account information, item quantities, distribution methods, payment modes, and delivery terms
- Advise customers at point of order processing and at regular intervals of order status and anticipated delivery dates
- Prepare purchase orders in SAP according to sales order requirements, special pricing, and send to local vendors
- Work with factory and local vendors to maintain special pricing and customer delivery requirements
- Investigate customer invoicing problems, including pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, and freight claims
- Correct discrepancies in accordance with PCI pricing policies and procedures
- Provide backup order support for other Life and Device Solutions order desk areas and duties due to illness, vacation, or workload
- Act as inside support for internal contacts, including account managers, marketing, demand planning, distribution, warehouse, and finance staff
- High school graduation with 1 year of related work experience
- Working knowledge of Microsoft Office, including Microsoft Excel
- Experience with SAP ECC order processing would be an asset
- Excellent problem-solving skills to resolve customer complaints and identify potential solutions
- Knowledge of products, software, and accessories to assist customers with order placement
- Excellent interpersonal and communication skills to communicate with customers and internal staff
- Bilingualism is an asset
At Panasonic Canada, we are committed to enhancing the well-being of people, communities, and society through our technologies and solutions. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement pension plan and group retirement savings plan. We also offer a flexible work model, allowing employees to work remotely and create a compressed work schedule.
We are proud to be recognized as one of Greater Toronto's Top Employers for 2020, 2021, and 2022. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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Order Desk Representative
1 month ago
Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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Order Desk Representative
1 month ago
Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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Order Desk Representative
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Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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Order Desk Representative
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Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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