Order Desk Representative
4 weeks ago
At Panasonic Canada Inc., we're looking for a highly skilled and detail-oriented SAP ECC Order Desk Representative to join our team As an Order Desk Representative, you'll play a vital role in ensuring that customer orders are processed efficiently and effectively.
Responsibilities:- Process Customer Orders: You'll be responsible for processing customer orders according to detailed departmental programs, ensuring that all necessary documentation is prepared and accurate.
- Monitor Stock Availability: You'll need to monitor stock availability and advise customers of backorders, as well as handle special customer requests regarding product orders and delivery schedules.
- Enter Order Data: You'll ensure that all customer order data is accurately entered into SAP, including account information, item quantities, distribution methods, payment modes, and delivery terms.
- Prepare Purchase Orders: You'll prepare purchase orders in SAP according to sales order requirements, special pricing, and send them to local vendors.
- Work with Vendors: You'll work closely with factory and local vendors to maintain special pricing and customer delivery requirements.
- Invoice Maintenance: You'll investigate any customer invoicing problems and correct discrepancies in accordance with PCI pricing policies and procedures.
- Provide Backup Support: You'll provide backup order support for other order desk areas and duties due to illness, vacation, or workload.
- Act as Inside Support: You'll act as inside support for various internal contacts, including account managers, marketing, demand planning, distribution, warehouse, and finance staff.
Requirements:
- High School Graduation: You'll need a high school graduation with 1 year of related work experience.
- Microsoft Office: You'll require a working knowledge of Microsoft Office, including Microsoft Excel.
- SAP ECC Experience: SAP ECC order experience would be an asset.
- Excellent Problem-Solving Skills: You'll need excellent problem-solving skills to resolve customer complaints and identify potential solutions.
- Excellent Interpersonal and Communication Skills: You'll require excellent interpersonal and communication skills to communicate with customers and internal staff.
- Bilingualism: Bilingualism is an asset.
What We Offer:
- Competitive Salary: You'll receive a competitive salary and benefits package.
- Opportunities for Growth: You'll have opportunities for growth and professional development within the company.
- Collaborative Work Environment: You'll work in a collaborative and dynamic work environment with a team of experienced professionals.
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