Order Desk Representative
3 weeks ago
At Panasonic Canada, we are committed to enhancing the well-being of people, communities, and society through our innovative technologies and solutions. We are seeking a highly skilled Order Desk Representative to join our team in this exciting role.
Key Responsibilities:- Process customer orders according to detailed departmental programs, ensuring accurate and timely delivery of products.
- Prepare all associated documentation, including special pricing, delivery arrangements, and other order processing details.
- Monitor and track special price programs or promotions, ensuring seamless execution and customer satisfaction.
- Monitor stock availability and advise customers and internal staff of backorders, handling special customer requests regarding product orders, back-order information, and delivery schedules.
- Process orders received via phone, email, ZNET, and EDI, maintaining appropriate backup and files.
- Ensure accurate customer order data is entered into SAP, advising customers at point of order processing and at regular intervals of order status and anticipated delivery dates.
- Prepare purchase orders in SAP according to sales order requirements, special pricing, and send to local vendors, preparing master data load sheets, info records, and source lists for procured products.
- Work with factory and local vendors to maintain special pricing and customer delivery requirements, using the portal to ensure PO placement and monitor delivery dates.
- Consider local supplier delivery schedules to schedule inventory procurement, preparing associated reports and analysis as required.
- Invoice Maintenance: investigate customer invoicing problems, correct discrepancies in accordance with PCI pricing policies and procedures, and maintain and monitor account credit/debit charges.
- Provide backup order support for other Life and Device Solutions order desk areas and duties due to illness or vacation or workload.
- Act as inside support for internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff.
- High school graduation with 1-year related work experience.
- Working knowledge of Microsoft Office, Microsoft Excel, and SAP ECC order experience.
- Excellent problem-solving skills to resolve customer complaints and identify potential solutions.
- Requires knowledge of products, software, and accessories to assist customers with order placement.
- Excellent interpersonal and communication skills to communicate unfavorable circumstances.
- Bilingualism is an asset.
At Panasonic Canada, we are committed to enhancing the well-being of people, communities, and society through our innovative technologies and solutions. We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a retirement pension plan and group retirement savings plan. We also offer a generous parental leave top-up, education assistance program, and employee purchase program.
We are proud to be recognized as one of Greater Toronto's Top Employers for 2020, 2021, and 2022. We offer a hybrid work model, allowing employees to balance work and personal life. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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Mississauga, Ontario, Canada Panasonic Full timeJob Title: Order Desk Representative - SAP ECCJoin Panasonic Canada Inc. as an Order Desk Representative - SAP ECC and be part of a dynamic team that delivers innovative solutions to businesses and consumers across the region.Job Summary:We are seeking a highly skilled and detail-oriented Order Desk Representative to join our team. As an Order Desk...
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