Order Desk Representative
4 weeks ago
At Panasonic Canada, we are committed to enhancing the well-being of people, communities, and society through our innovative technologies and solutions. As a Bilingual Order Desk Representative, you will play a vital role in processing customer orders, maintaining account credit/debit charges, and providing exceptional customer service.
Key Responsibilities:- Process customer orders according to detailed departmental programs, ensuring accurate and timely delivery.
- Monitor and track special price programs or promotions, advising customers and internal staff of any changes.
- Ensure accurate customer order data is entered into SAP, including account information, item/quantities, distribution methods, payment modes, and delivery terms.
- Prepare purchase orders in SAP according to sales order requirements, special pricing, and send to local vendors.
- Work closely with factory and local vendors to maintain special pricing and customer delivery requirements.
- Investigate and resolve customer invoicing problems, including pricing errors, price protection, customer rebates, spiffs, special pricing claims, short shipments, and freight claims.
- Provide backup order support for other Life and Device Solutions order desk areas and duties due to illness or vacation or workload.
- Act as inside support for internal contacts such as account managers, marketing, demand planning, distribution, warehouse, and finance staff.
- High school graduation with 1-year related work experience.
- Working knowledge of Microsoft Office, Microsoft Excel, and SAP ECC order experience.
- Excellent problem-solving skills to resolve customer complaints and identify potential solutions.
- Knowledge of products, software, and accessories to assist customers with order placement.
- Excellent interpersonal and communication skills to communicate unfavorable circumstances.
- Bilingualism is an asset.
As a leading technology provider to businesses, government agencies, and consumers across the region, Panasonic Canada Inc. (PCI) leverages its strengths in Living Spaces, Immersive Entertainment, Sustainable Energy, Automated Supply Chains, and Connected Solutions to provide lifestyle solutions to consumers and secure and resilient integrated solutions for B2B and B2G customers.
We are proud to be recognized as one of Greater Toronto's Top Employers for 2020, 2021, and 2022. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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