Luxury Hotel Guest Services Manager

1 week ago


Banff, Alberta, Canada Accor Full time
Job Summary

We are seeking a highly skilled Luxury Hotel Guest Services Manager to join our team at Fairmont Banff Springs. In this role, you will be responsible for ensuring that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE.

About the Role

Fairmont Gold at Fairmont Banff Springs is a high-end hotel experience with 111 newly renovated guest rooms and a 3000 sq. foot lounge. As a Luxury Hotel Guest Services Manager, you will demonstrate a commitment to provide warm, anticipated service to exceed the needs and expectations of our discerning guests.

Key Responsibilities
  • Provide exceptional concierge information to our guests about local attractions, restaurants, theatres, special events, tickets, and other available services/excursions.
  • Review all Fairmont Gold reservations ensuring accuracy, and that all standards are met.
  • Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIP's.
  • Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery.
Requirements
  • A minimum of 1 year previous Front Desk supervisory experience in a large hotel preferred.
  • Ability to work well under pressure in a fast-paced environment.
  • Excellent knowledge of Micros-Opera PROPERTY Manager, word, and excel.
  • Strong interpersonal and problem-solving abilities.
What We Offer
  • Estimated salary: $65,000 - $85,000 per year.
  • Comprehensive benefits package, including medical, vision, and dental insurance.
  • Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide.
  • Subsidized staff accommodation provided on-site for full-time status employees.
About Us

At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of each individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities.



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