Hotel Guest Services Associate

1 day ago


Banff, Alberta, Canada Banff International Hostel Full time
Job Title: Hotel Guest Services Associate

We are seeking an experienced Hotel Guest Services Associate to join our team at Banff International Hostel. As a key member of our front desk staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.

About the Job:

  • Register arriving guests, assign rooms, and provide information on hotel facilities and services
  • Take, cancel, and change room reservations
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an inventory of vacancies, reservations, and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Contact customers to deliver requested wake-up calls
  • Provide customer service

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience in a similar role
  • Attention to detail
  • Standing for extended periods
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized

Work Conditions:

  • 30 hours to 40 hours per week
  • Permanent position
  • Work language: English

The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.



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