Hotel Guest Services Associate
1 day ago
We are seeking an experienced Hotel Guest Services Associate to join our team at Banff International Hostel. As a key member of our front desk staff, you will be responsible for ensuring that our guests receive exceptional service and have an unforgettable experience.
About the Job:
- Register arriving guests, assign rooms, and provide information on hotel facilities and services
- Take, cancel, and change room reservations
- Process guests' departures, calculate charges, and receive payments
- Maintain an inventory of vacancies, reservations, and room assignments
- Follow emergency and safety procedures
- Clerical duties (faxing, filing, photocopying)
- Answer telephone and relay telephone calls and messages
- Contact customers to deliver requested wake-up calls
- Provide customer service
Requirements:
- Secondary (high) school graduation certificate
- 1 year to less than 2 years of experience in a similar role
- Attention to detail
- Standing for extended periods
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
Work Conditions:
- 30 hours to 40 hours per week
- Permanent position
- Work language: English
The estimated salary for this position is $45,000 - $55,000 per annum, depending on experience and qualifications. We offer a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth and development.
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